Frequently asked questions

No. There are no long-term contracts required. Scheduling changes and cancellations follow our Customer Guidelines.

Please review our house cleaning checklists for a list of services we perform for each type of cleaning.

Yes. We provide all of the cleaning products and equipment needed to clean your home. If you would like us to use specialty products or equipment, please leave it out and let us know. We cannot honor the 24-hour clean guarantee if we use the client’s cleaning products or equipment.

We will arrive at your home equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

Appointments are made in one of two arrival windows: Morning (8:00 AM–11:30 AM) or Afternoon (11:30 AM–3:00 PM). The day prior to service you will receive a text with an estimated time, and the day of service you will receive a text or phone call 20 minutes before your cleaners arrive.

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. Please pick up clothing, household items and toys, and declutter surfaces.

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. If you will not be home, please provide a way for your cleaners to get in.

Graceful Maids does not accept keys. If you will not be home for your cleaning, you can either leave a key at the home, or provide us with a garage door code or a front door code. If your home has an alarm, please provide the office with our own code to disarm it.

Please contact the office as early as possible. Cancellation fees and price changes for skipped recurring appointments are explained in our Customer Guidelines.

Your complete satisfaction is very important to us. That is why we offer a 24-hour clean guarantee: if you find anything that is included with your clean that was not completed, report it within 24 hours from the date and time of your cleaning and we will come out and correct it.

Payment is required at the time of service. You can pay by credit card, Zelle or cash, whichever is easiest for you.